Collection of Personal Information
Each time you interact with the RepairManual.com website we may obtain and collect personally identifiable contact information including (but not limited to) your name, email address, mailing address, and telephone number. Generally, you can browse the RepairManual.com website without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you will no longer be anonymous to us. If you choose to use our services, we may require you to provide contact and identity information, and other personal information as indicated on the forms throughout our Site. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature.
Use of Personal Information
RepairManual.com may use and share with others your personal information:
To enable us to generally respond to you, or to process, validate and verify requests and/or purchase orders;
To fulfill any of your requests;
To send information to you about additional goods or services;
To compile and/or distribute information about our website users and usage patterns;
To provide useful information to our website designers for developing new features and services; To tailor your experience on our websites, e.g., showing content that we believe may interest you or altering the content based on your personal preferences; and
In any way we deem advisable to provide better goods or services to our customers.
RepairManual.com may also use personal information for any marketing and survey purpose on behalf of itself and its affiliates. RepairManual.com may disclose personal information to third party agents and independent contractors that help us conduct our marketing and survey efforts. In addition, RepairManual.com may disclose personal information to certain of its business partners in connection with marketing efforts, including but not limited to direct marketing. RepairManual.com may also disclose personal information to its affiliates for their marketing and survey efforts.
We automatically track certain information based on your behavior on our Site. We may use this information to do internal research on our users’ demographics, interests, and behavior to better understand, protect and serve you and our community. This information may include the URL that you just came from (whether this URL is on our Site or not), which URL you next go to (whether this URL is on our Site or not), your computer browser information, and your IP address. Your Internet Protocol (“IP”) is a unique Internet “address”; which is assigned to you by your Internet Service Provider (“ISP”). For local area network (“LAN”), DSL, or cable modem users, an IP address may be permanently assigned to a particular computer. IP addresses are automatically logged by Web servers, collecting information about a user’s traffic patterns. While the IP address does not identify an individual by name, it may, with the cooperation of the ISP, be used to locate and identify an individual using the Web. Your IP address can, however, reveal what geographic area you are connecting from, or which ISP you are using. Finally, other websites you visit have IP addresses, and we may collect the IP addresses of those websites and their pages.
Persons under the age of 18 are not eligible to use our Site unsupervised and we ask that minors do not submit any personal information to us. Persons under the age of 18 may only use our Site in conjunction with and under the supervision of your parents or guardians. RepairManual.com does not knowingly collect contact or personal information from persons under the age of 18. Our Site is not intended to solicit information of any kind from children under the age of 18.
Your information may be stored and processed in the United States or any other country in which RepairManual.com or its affiliates, subsidiaries or agents maintain facilities, and by using the RepairManual.com website, you consent to any such transfer of information outside of your country. [RepairManual.com abides by the safe harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Union.]
We use procedural and technical safeguards to protect your personal information against loss or theft as well as unauthorized access and disclosure to protect your privacy, including encryption, and “firewalls.” We employ many different security techniques to protect such data from unauthorized access by users inside and outside the company. However, perfect security does not exist on the Internet.